We at Bigfix have grown a Pan India network of service centers and equipped them with our SaaS Application. This helps our partners to automate, professionalise and manage lifecycle of installation & repair orders.
Our partner network includes:
1. 800+ Authorized Service Centers representing all major brands to handle warranty repairs in every major State/District/City in India.
2. 1500+ Independent Service Centers to handle out of warranty repairs of consumers devices, electronic gadgets and computing devices.
3. 3000+ Individual skilled, certified and verified technicians to perform doorstep installation and audit services.
We provide end-to-end support capabilities extending from customer relationship management to problem resolution and reporting. Our clients include OEMs, E-commerce, Large Retailers and Assurance Companies.
We have developed a advanced CRM for customers to load, manage, track and pay for orders.
Our network has a coverage of 18000+ pincodes reaching every state/district/city/town in India. We coordinate with partners & customers in local language and provide speedy resolution to support tickets.
Our logistics partner covers both forward and reverse logistics and is capable of reaching the remotest corner of the country.
Upon onboarding to our platform, We offer each of our alliance customer a single point of contact through a centralized project management team. Our team will engage to understand the scope of work and define a clear process and proceed to fulfill orders.
• IMAC ( Install, Move, Add and Change)
• Break-fix support services
• Warranty fulfillment & AMC services
• Buyback Audits
Categories we handle
• Home Appliances, like Washing Machine, Dishwasher, Microwave oven.
• Computing Devices, like Laptop, Desktop computer and Printers.
• Mobility Gadgets like Mobilephone, Tablets and handheld devices.
• New age IoT Devices, GPS Trackers
• Audio/ Visual Equipments like sound bars, video conferencing, Projector and Presentation boards.
• Security and Surveillance Equipments like CCTV, IP camera and Biometric locks.
Installation Tasks, Technician Manday: ₹1200/-
Repair Tasks: L1: ₹500, L2: ₹1000, L3: ₹1500/-
Please feel free to call us on +91 93198 77792 for any further clarifications.